Terms of Use

• This web page represents our Terms of Use (“Agreement”) regarding our website, https://wrtechnicalservice.com/ (“Website”). The terms “we,” “our,” and “WR Technical Service” as used in this Agreement refer to WR Technical Service.
• We may amend this Agreement at any time by posting the amended terms on our Website. We may or may not post notices on the homepage of our Website when such changes occur.
• We refer to this Agreement, our Privacy Policy, and any other terms, rules, or guidelines on our Website collectively as our “Legal Terms.” You explicitly and implicitly agree to be bound by our Legal Terms each time you access our Website. If you do not wish to be so bound, please do not use or access our Website.

Accountability for Online Actions, Behavior, and Conduct

• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates (UAE).
• The United Arab Emirates is our country of domicile.
• Minors under the age of 18 are prohibited from registering as a user of this website and are not allowed to transact or use the website.
• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
• The cardholder must retain a copy of transaction records and Merchant policies and rules.
• We accept payments online using Visa and MasterCard credit/debit card in AED.

Copyrights and Trademarks

• Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video clips, and written and other materials that appear as part of our Website are copyrights, trademarks, service marks, trade dress, and/or other intellectual property whether registered or unregistered (“Intellectual Property”) owned, controlled, or licensed by WR Technical Service.
• Our Website as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Intellectual Property displayed or used on our Website, without the prior written permission of the Intellectual Property owner.
• WR Technical Service aggressively enforces its intellectual property rights to the fullest extent of the law. The names and logos of WR Technical Service may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without prior written permission from WR Technical Service.
• WR Technical Service prohibits the use of any logo of WR Technical Service or any of its affiliates as part of a link to or from any Website unless WR Technical Service approves such link in advance and in writing. Fair use of WR Technical Service’s Intellectual Property requires proper acknowledgment.
• Other product and company names mentioned on our Website may be the Intellectual Property of their respective owners.

Links to Third-Party Websites

• Our Website may contain links to websites owned or operated by parties other than WR Technical Service. Such links are provided for your reference only.
• WR Technical Service does not monitor or control outside websites and is not responsible for their content. WR Technical Service’s inclusion of links to an outside website does not imply any endorsement of the material on our Website or, unless expressly disclosed otherwise, any sponsorship, affiliation, or association with its owner, operator, or sponsor, nor does WR Technical Service’s inclusion of the links imply that WR Technical Service is authorized to use any trade name, trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the linked website.

General Terms & Conditions for All Packages and One-Off Services

Contract Cancellation and Refunds

• The contract cancellation amount is non-refundable.
• Any materials purchased by the customer will not be installed by WR Technical Service technicians.
• All portal contracts do not have signed hard or soft copies.
• Monthly contract cancellation requires a minimum of 60 days’ notification.

Inspection and Quotation Process

• For all ‘One-Time Service / One-Off Service’ purchases, as the scope of work cannot be determined without a site visit, During the site visit, the WR Technical Service technician will review the requirement in detail and provide a quotation for the actual work. 

Service Refusal and Scope

• WR Technical Service reserves the right to refuse an order if it is deemed to require services beyond the reasonable scope indicated.
• No other obligations or services, either impressed, implied, or inferred during any communications, are included in the charges unless detailed in the package option or in a formal quotation issued by WR Technical Service.

Changes to Services and Terms

• WR Technical Service may, at its discretion, make changes to the services and/or terms and conditions. Following any such changes that WR Technical Service considers material, the customer will be notified. By continuing to use WR Technical Service’s services after such changes are made, the customer is deemed to expressly acknowledge their acceptance of the changes.

Liability for Damages

• During the contract period, should any damage to the customer’s property, assets, or premises be found to be caused as a direct result of the service provided by WR Technical Service and/or due to failure to carry out contracted maintenance (unless such failure was caused or contributed to by the customer or a third party), the financial liability of WR Technical Service to the customer will be limited, to the extent permissible by law, to a maximum value of AED 1,000. To the extent permissible by law, WR Technical Service shall not be liable for any consequential, indirect, or special loss whatsoever.

Governing Law

• These terms and conditions of purchase shall be governed and construed in accordance with the laws of the United Arab Emirates, and the parties irrevocably submit to the exclusive jurisdiction of the courts of the Dubai International Financial Centre (DIFC).

Legislative Changes

• Should there be any changes to legislation applicable to the services provided, any necessary changes to the services and/or fees will be implemented as determined by WR Technical Service to comply with the new or revised legislation accordingly.

Other Conditions of Purchase

Service Scheduling and Cancellation

• Notification will be communicated to the customer 1 week prior to a planned maintenance visit. If no confirmation is received from the customer 48 hours prior to the appointment, the appointment will be canceled. The customer will have one further opportunity to reschedule the appointment within a 4-week period (with the exception of water tank cleaning, where rescheduling will not be possible).

Exclusions from Service Scope

The following items/activities are excluded from the scope of services of all home maintenance packages:

• Installation of any items/materials provided by the customer (for safety reasons).
• Any system or service not expressly mentioned in our scope.
• Any addition, upgrade, replacement, or partial replacement to existing systems.
• Any rectification/modification to correct design, construction, or commissioning faults.
• Modification and/or insulation work for piping, ducting, and internal duct cleaning.
• Replacement of water or drainage lines in shafts, air wells, water pumps, pressure vessels, bladders, water tanks, etc.
• Replacement of complete light fittings.
• Roof or basement leakage due to waterproofing failure of the structure.
• Kitchen equipment.
• Audio-visual equipment.
• Data and related components.
• Generators.
• Chilled water pumps or piping insulation.
• Garden sprinkler/irrigation systems and associated pumps and equipment.

Use of Information

• Enable your use of the services available on the website.
• Send you general commercial communications.
• Send you email notifications that you have specifically requested.
• Provide third parties with statistical information about our users – without identifying any individual user.

This Terms and Conditions policy ensures that WR Technical Service is protected legally while clearly communicating the rights and responsibilities of both the company and its customers. It is tailored to the specific needs of home maintenance and property management services, providing clarity on service scope, liabilities, and customer obligations.